Shipping policy
Thank you for shopping with Barwang Wines. We are committed to ensuring the timely and reliable delivery of your purchase. The following shipping policy outlines the terms and conditions related to our shipping processes.
Shipping Partners
We partner with Aramex and Australia Post to provide shipping services for our products. By purchasing from our website, you agree to the use of these carriers for the delivery of your order.
Delivery Areas
We deliver to most areas within Australia. However, due to some licensing and regulatory restrictions, there may be areas to which we cannot deliver. Please contact our customer service team at sales@barwangwines.com.au to confirm if we can deliver to your specific location.
Shipping Costs
Shipping costs are calculated based on the number of bottles you have ordered and the delivery location. The total shipping cost for your order will be displayed at checkout before you complete your purchase.
Processing and Delivery Times
Orders are typically processed within 1-2 business days.
Once your order has been dispatched, you can expect the following delivery times:
- Metro areas: 2-4 business days
- Regional areas: 3-7 business days
- Remote areas: Up to 10 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer during peak periods or due to unforeseen circumstances.
Tracking your Order
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to track your order on the carrier’s website.
Delivery Instructions
You may provide special delivery instructions during the checkout process. We will endeavour to communicate your instructions to the carrier, but we cannot guarantee that these instructions will be followed.
Damaged or Lost Items
Please inspect your order upon receipt. If your order is damaged or if you believe it has been lost during transit, please contact us immediately. We will investigate the issue and arrange for a replacement or refund where appropriate.
Returns and Exchanges
Please refer to our Returns and Refunds Policy for more information.
Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.